Shipping policy
Last updated: January 16, 2026
Processing Time
All Victorian Velvet items are handcrafted with care. Please allow 3-5 business days for order processing before shipment.
During peak seasons (holidays, special promotions), processing times may be extended to 5-7 business days. We will notify you if any delays occur.
Shipping Methods & Delivery Times
We ship internationally from the Netherlands.
European Union:
- Standard shipping: 5-10 business days
- Express shipping: 2-4 business days
International (outside EU):
- Standard shipping: 10-20 business days
- Express shipping: 5-10 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available on orders over €75 within the EU.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Customs & Import Duties
For international orders outside the EU: Customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and ensure you receive your order.
Address Changes
Please ensure your shipping address is correct before completing your order. We cannot modify the address once the order has been processed. If you need to change your address, contact us immediately at [your email].
Contact Us
For shipping questions, please contact us at:
- Email: [info@victorianvelvet.shop]
- Store: Victorian Velvet (victorianvelvet.shop)