Refund policy

RETURN POLICY

Last updated: February 27, 2026

30-Day Returns

You have 30 days from delivery to return items. Items must be unused, in original packaging, and free from foreign odors. Items may be tried on but must show no signs of wear.

Non-Returnable Items

• Personalized or custom products
• Made-to-order items
• Earrings (hygiene reasons)
• Final sale items

Return Shipping

Customers pay return shipping costs. Use trackable shipping.

Refunds

Refunds processed within 14 days of receiving your return to original payment method. Original shipping costs are non-refundable.

Damaged Items

Contact us immediately at info@victorianvelvet.shop with photos. We'll arrange replacement or full refund including return shipping.

How to Return

Email: info@victorianvelvet.shop Website: victorianvelvet.shop

Include order number, items to return, and reason.

Exchanges

No direct exchanges. Return original item and place new order.

Questions?

Contact: info@victorianvelvet.shop